Privacy policy questions answered
We collect your name, email, phone number, date of birth and country to verify your identity. Payment information (DANA, OVO, GoPay or QRIS details) is collected for deposits and withdrawals. We also track your login history and gameplay activity for account security and compliance.
Account data is deleted or anonymised within 90 days of closure, except transaction records kept for 5 years for tax and dispute purposes. Your play history and personal profile are removed from active systems. Backups are purged according to our data retention schedule.
Yes. Open Settings > Privacy > Download My Data and we'll email you a complete file of all data we hold within 7 days. This includes account info, deposits, withdrawals, game activity and any support tickets. Access depends on local law; where local law permits, you can request this anytime.
We share only essential data with payment processors and identity verification partners to complete your transactions and confirm eligibility. We do not sell your betting history, profile or contact details to advertisers, game studios or third parties for marketing purposes.
Payment credentials are encrypted using TLS 1.2 and stored in isolated, access-controlled servers. We never retain full card numbers or wallet PINs. Payment processors handle sensitive data; we receive only transaction confirmation. Withdrawals require additional verification.
Cookies are small files stored on your device that remember your session and preferences. We use them so you don't re-enter your login each visit and to show your game history and account balance. You can disable non-essential cookies in your browser; session cookies must stay on to access your account.
Contact our support team immediately via live chat or email from your Account Settings. We'll review login history, reset your password and check for unauthorized transactions. Enable two-factor authentication in Security Settings for extra protection on future logins.
